SUCCESS STORIES & CASE STUDIES
Real transformations from high-achieving professionals who've made the leap from overwhelmed to empowered.
FEATURED CASE STUDY
From Self-Doubt to Confident Leadership
Background
Nick was a successful private banker with a stellar track record. But behind the scenes, he constantly second-guessed his communication, hesitated during high-stakes meetings, and felt unsure whether his leadership style was truly effective. He felt pressure from clients, executives, and himself — and it was starting to wear him down.
"I know I'm good at what I do, but I don't feel like I'm showing up with the presence and clarity I want."
Solution
We used the Energy Leadership Index® (ELI) assessment to uncover how Nick's mindset and energy were affecting his leadership impact. Together, we built tools to help him:
- Regulate his energy during difficult conversations
- Communicate with clarity and authority
- Lead client and internal meetings with renewed confidence
Challenge
Nick's self-doubt was affecting his leadership impact, especially under stress. He needed tools to regulate his energy during difficult conversations and communicate with authority.
Results
As his ARL improved, Nick transformed from reactive to intentional. His communication became clearer, his confidence grew, and his clients and team began to respond differently — with more trust, respect, and engagement.
WHY IT MATTERS
Research supports the power of emotional intelligence (EQ)
20%
Boosts productivity (Harvard Business Review, 2015)
30%
Increases leadership effectiveness (TalentSmart, 2021)
90%
Of clients report increased confidence and faster decision-making
When leaders communicate authentically and confidently, they foster trust and create an environment where engagement, productivity, and morale thrive.
WHAT OUR CLIENTS SAY
Jane is a master of discovery and conversations. When we first met, with just a few questions, she was able to peel away my protective layers and get to the core of what mattered. Uncomfortable at first - yet excellent discovery skills for a coach. Since then, she has spoken to one of my peer groups of tech executives. She was excellent at giving her program about trauma-informed leadership.
Talk with her if you're looking for a coach or speaker.
Joseph Martens. Ph.D.
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Jane has been an absolute game-changer for me. From day one, she took the time to understand my goals and helped me get clear on the direction I wanted to take. Her guidance on refining my resume and strategic planning and goal setting helped me create a solid foundation. She’s not just a coach—she’s a mentor who provides actionable feedback, encouragement, and the support needed to overcome challenges.
James Walker Senior Associate at Ankura
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Jane has been my career coach for the past eight months. I am impressed by her invaluable expertise. She has a deep understanding of the business world due to her background. It enables her to provide actionable and tailored advice that addresses my challenges, such as managing burnout, enhancing communication skills, and fostering personal well-being. Jane’s coaching has significantly boosted my confidence, enabling me to confidently navigate future uncertainties. I highly recommend her services to anyone seeking professional coaching support.
Product Design @Slack.
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Jane Song is my first professional coach. She is a perfect match to my needs. She provides insightful advices on career growth and work-life balance. I’m learning something new at each session and I feel enlightened every time talking to her. She is a good listener, supporter, and I always look forward to connect with her. I highly recommend her to anyone in need of a professional coach!
Lydia Chen. Employee and Labour Relations Consultant at
Workplace Safety and Insurance Board (WSIB)
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I had the pleasure of working with Jane Song during the ICF Pittsburgh Chapter’s educational session, “Empowered Coaching: Building Resilience and Conquering Burnout.” Jane’s presentation was engaging, insightful, and delivered with a high level of expertise. She provided a deep understanding of burnout in the coaching profession, offering valuable strategies for identifying and managing it. The session was interactive, and Jane ensured every participant left with practical tools to implement self-care practices and foster resilience in their coaching careers. Her ability to simplify complex concepts and relate them to real-world coaching scenarios was truly impressive. Jane's focus on creating healthy boundaries and prioritizing self-care resonated with the attendees, empowering them to build sustainable coaching practices. I highly recommend Jane as a speaker for any coaching or wellness-related event—she brings a wealth of knowledge and an inspiring, solution-oriented approach to her work.
Chuck Gohn, ACC, ICF Mentor Coach
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I’ve never had a career coach and wasn’t sure what to expect. Would I feel comfortable? Would I be transparent? Would I connect to our discussions? Turns out ALL expectations were EXCEEDED. I’d never invested in my personal career growth or acknowledged stressful stimulus. My anxiety and panic attacks were something I had never experienced before. These feelings were new to me; my body felt like a betrayal, especially considering my past as a professional dancer. From our first session, Jane put me at ease, reminding me of how I'd harnessed performance anxiety into success during my dancing career. She reframed my anxiety as a familiar source of fuel and motivation, a connection I never would have made on my own. She clearly and simply explained how anxiety, which stems from negative self-talk, is designed to make you feel small – a concept that resonated with me as an introvert. Through our work together, I've broadened my understanding of self-care. Jane's guidance and insights have been absolutely invaluable in navigating my anxiety, helping me to understand the root cause and has me fired up to conquer it! LET’S GO!
Erin Fairman – PR Operations Manager at Weiden + Kennedy
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